Coronavirus (Covid-19) statement

Owlpen Manor Estate: Coronavirus Statement

 

This is a statement in response to the severe and ongoing Coronavirus - Covid 19 situation that we all face at this difficult time.

On March 23rd 2020, the government announced recommendations that all essential travel should be suspended, and that everyone should ‘stay at home’.   We strongly support these recommendations in the interests of national safety and security.   Due to the restrictions that are now in place, we shall be unable to accept new guests until the 'lockdown' period has been lifted.

We continue to monitor this situation, including by paying close attention to all of the guidance issued by the Government, the Chief Medical Adviser, Public Health England, the National Health Service and other agencies.

Holiday Cottages

All of our holiday cottage guests who have already paid the full balance for their stay are able to transfer their stays to a later date, subject to availability, although additional booking fees may apply. 

Should you be looking to cancel your stay, we would advise you to refer to our terms and conditions in the first instance to see our full cancellation policy. You can find the full text of our policy here: https://www.owlpen.com/termsandconditions. Usually, standard travel insurance policies will provide cover for cancellation of holidays.

Weddings

Given the current situation we anticipate being unable to host any private events - including weddings - until August.  We continue to monitor the situation, and shall maintain a constant dialogue with all of our wedding parties as the government guidance is updated.  

For those who wish to postpone their weddings until a later, we are offering all of our brides and grooms the chance to re-schedule their weddings at any point up to March 31st 2021.  There is no additional charge for this, although we do ask that people maintain venue hire payments on the basis of their original contract, and wedding date.  If you are looking to postpone until after April 1st 2021, sadly this would constitute a new booking entirely.  

House Tours

We do not expect to hold any house tours until September at the very earliest.  It is very possible that we shall not be able to hold any tours at all this year.  For those groups who have already booked, we shall do our best to re-schedule their tours to 2021 at no additional charge.  We ask that tour group leaders contact the estate office directly to discuss their individual requirements. 

Gardens and Estate

The gardens shall be closed until further notice.  The footpaths on the estate are currently open for daily exercise, although we have temporarily diverted the footpath which goes through the Grist Mill garden. For those people who regularly enjoy walks in the valley, we hope that this diversion is seen as a welcome change.  Although we apologise for any inconvenience that the change may cause, we appreciate your understanding during this difficult time.  

Should you need to contact us at any time, please do call the office on 01453 860 261 or email us on sales@owlpen.com.

Keep in touch, stay safe and please stay at home!

With very best wishes,

Nicholas and Karin Mander