Covid-19 Action Plan

 

Covid-19 update at Owlpen Manor Estate

 

Last updated: 23rd July 2021

 

In brief

 

Our holiday cottage accommodation is open to all.  Wedding ceremonies and receptions can go ahead without significant restrictions.  We do not expect to hold any house tours until 2022.  The gardens shall be closed to the public until further notice.

 

Weddings

 

Viewings are permitted.  Despite the lifting of restrictions, we are holding them on a stripped-back basis, with social distancing and the wearing of masks indoors.  We continue to monitor the situation, and shall maintain a constant dialogue with all of our wedding parties as the government guidance is updated.

 

Holiday Cottages

In line with the latest government announcement, we have re-opened our holiday cottages to single-household groups.

We shall continue to take the utmost care and attention as the Covid-19 situation continues, and to reflect the uncertain times we live in, we have amended our methods and practices to add extra security and safety to anyone who is considering a booking with us. For more information, please see below.

It is important that we are able to provide a safe environment for you to enjoy your stay.  Likewise, we have to ensure the safety of our team.  Owlpen Manor is a member of the Professional Association of Self-Caterers (PASC), The Cotswolds Destination Management Organisation and Historic Houses.  In consultation with these and other associations, we have worked hard to develop a rigorous cleaning protocol for our holiday cottages.

If you are not able to travel then please contact us directly.  We try to re-book all stays to alternative dates if at all possible!

Covid-19 Secure

The safety of both our guests and staff remains the most important priority.  We have conducted full risk assessments of our properties, which are available on request.  We will continue to review our risk assessments to take into account any changes in guidelines or legislation.

We are following the guidance issued by central government and the Health and Safety Executive, in order to plan our processes with extreme care: these processes relate in particular to cleaning, maintenance and interaction with guests during your stay at Owlpen.

Information for guests

Check-in

In order to allow ourselves more time to prepare for your visit, we have delayed check-in to 4pm on the day of your arrival.  If you would like to arrive earlier, you would be welcome to park in the car park and take the time to explore the gardens and grounds of the estate while we prepare your cottage for you.

Keys and welcome packs

Keys can be collected following our normal procedures.  However, we shall not be handing out folders containing keys, as usual.  Instead, we shall email you your ‘welcome pack’ so that you have it at your disposal.  Keys will be sanitized before you collect them.

Inside the cottages

It is our priority to make your stay as comfortable as possible, without the restrictions caused by Covid-19 interrupting your enjoyment of the holiday cottage.  However, we have decided to make a few changes to our accommodation in the interests of safety. 

All books will be removed from the shelves, as will maps, pamphlets and additional estate information. As much of it as possible will be available in our welcome pack, which we shall send to you via email in advance of your arrival.

A bottle of anti-virucidal hand sanitiser will be left in the holiday cottage kitchen for you, as well as cleaning spray.  The products used will be in line with BS EN 14476.

Social distancing

We always like to meet our guests when you arrive, and be on hand to help with any questions that you might have during your stay.  However, at this time we are still operating a 2-metre social distancing policy.  As such we shall not be able to welcome you into the office: instead we shall come outside and greet you during office hours.  If you need anything, we ask that you call us or send an email, instead of coming to the office.  If we need to enter your cottage during your stay, we shall wear masks and gloves, and ask that you vacate the property during our visit.

Checking out

We ask that you check out of your cottage at 10 am, in order to give our housekeeping team time to clean.  The cleaners will not enter the cottage until you have departed.  Where possible, we ask that household waste is double-bagged and placed outside, in the black rubbish and recycling bins.

Cleaning

The housekeeping team will be adopting an even higher level of cleaning than our already high standards, following our strict cleaning checklist and protocol.  They have all been advised to wear masks while they clean.   In line with guidance issued by the Health and Safety Executive, all surfaces will be cleaned with standard cleaning products, before being sanitized with cleaning products which meet BS EN 14675 and 14476 safety standards.

Covid-19 Symptoms

Under current government guidelines, anyone who tests positive for the virus or is displaying symptoms should not move out of the accommodation.  If you develop Covid-19 symptoms during your stay you must inform us immediately.  We undertake to work with you to determine the appropriate action according to government advice at the time.

 

House Tours

 

We do not expect to hold any house tours until 2022, sadly  For those groups who have already booked, we shall do our best to re-schedule their tours to next year at no additional charge.  We ask that tour group leaders contact the estate office directly to discuss their individual requirements.

 

Gardens and Estate

 

The gardens shall be closed to the public until further notice.  We do not anticipate re-opening in 2022, sadly.  The footpaths on the estate are currently open for daily exercise, although we have temporarily diverted the footpath which goes through the Grist Mill garden. For those people who regularly enjoy walks in the valley, we hope that this diversion is seen as a welcome change.  Although we apologise for any inconvenience that the change may cause, we appreciate your understanding during this difficult time.

Should you need to contact us at any time, please do call the office on 01453 860 261 or email us on sales@owlpen.com.

 

 

With very best wishes,

 

Nicholas and Karin Mander