Covid-19 Action Plan

Good to Go

 

Covid-19 update at Owlpen Manor Estate

 

Last updated: 24th February 2022

 

In brief

 

Following the lifting of all restrictions by the UK government, on 24th February 2022, we continue to remain cautious and keep a number of our processes in place, in order to protect our guests and colleagues here at Owlpen.  Our holiday cottage accommodation remain open to all.  Wedding ceremonies and receptions are proceeding without restrictions.  We do not expect to hold any house tours until 2023.  The gardens shall be closed to the public until further notice.

 

Weddings

 

Viewings are permitted.  We are holding them on a stripped-back basis, with social distancing and the wearing of masks indoors offered as optional.  We continue to monitor the situation, and shall maintain a constant dialogue with all of our wedding parties as the government guidance is updated.

 

Holiday Cottages

We shall continue to take the utmost care and attention as the Covid-19 situation continues, and to reflect the uncertain times we live in, we have amended our methods and practices to add extra security and safety to anyone who is considering a booking with us. For more information, please see below.

It is important that we are able to provide a safe environment for you to enjoy your stay.  Likewise, we have to ensure the safety of our team.  Owlpen Manor is a member of the Professional Association of Self-Caterers (PASC), The Cotswolds Destination Management Organisation and Historic Houses.  In consultation with these and other associations, we have worked hard to develop a rigorous cleaning protocol for our holiday cottages.

If you are not able to travel then please contact us directly.  We are not able to offer compensation in the event that you   longer We try to re-book all stays to alternative dates if at all possible!

Covid-19 Secure

The safety of both our guests and staff remains the most important priority.  We have conducted full risk assessments of our properties, which are available on request.  We will continue to review our risk assessments to take into account any changes in guidelines or legislation.

We are following the guidance issued by central government and the Health and Safety Executive, in order to plan our processes with extreme care: these processes relate in particular to cleaning, maintenance and interaction with guests during your stay at Owlpen.

Information for guests

Check-in

In order to allow ourselves more time to prepare for your visit, we have delayed check-in to 4pm on the day of your arrival.  If you would like to arrive earlier, you would be welcome to park in the car park and take the time to explore the gardens and grounds of the estate while we prepare your cottage for you.

Keys and welcome packs

Keys can be collected following our normal procedures.

Inside the cottages

It is our priority to make your stay as comfortable as possible, without the restrictions caused by Covid-19 interrupting your enjoyment of the holiday cottage.  We currently have an 'enhanced clean' policy in place, and we would be happy to give you more information about this upon request.

A bottle of anti-virucidal hand sanitiser will be left in the holiday cottage kitchen for you, as well as cleaning spray.  The products used will be in line with BS EN 14476.

Social distancing

We always like to meet our guests when you arrive, and be on hand to help with any questions that you might have during your stay.  However, at this time we prefer not to meet guests inside the office: please knock on the estate office door and we shall come to you.  If there is no answer, please come in!

Checking out

We ask that you check out of your cottage at 10 am, in order to give our housekeeping team time to clean.  The cleaners will not enter the cottage until you have departed.  Where possible, we ask that household waste is double-bagged and placed outside, in the black rubbish and recycling bins.

Cleaning

The housekeeping team will be adopting an even higher level of cleaning than our already high standards, following our strict cleaning checklist and protocol.  In line with guidance issued by the Health and Safety Executive, all surfaces will be cleaned with standard cleaning products, before being sanitized with cleaning products which meet BS EN 14675 and 14476 safety standards.

Covid-19 Symptoms

If you develop Covid-19 symptoms during your stay you must inform us immediately.  We undertake to work with you to determine the appropriate action according to government advice at the time.

House Tours

 

We do not expect to hold any house tours until 2023, sadly.

 

Gardens and Estate

 

The gardens shall be closed to the public until further notice.  The backlog of private hire bookings means that we must prioritise these bookings for the time being.  The footpaths on the estate are currently open as usual.  Should you need to contact us at any time, please do call the office on 01453 860 261 or email us on sales@owlpen.com.

 

With very best wishes,

 

Nicholas and Karin Mander