Privacy Policy

This statement sets out what we do with the data we collect from you.

Owlpen Manor takes data protection and privacy very seriously.  We will only use the data and information we collect from you for the purpose of processing your bookings with us, to respond to enquiries and, from time to time, send you information about our products, services and/or offers where you have given us consent to do so. 

This statement will be updated and reviewed from time to time so please visit this page occasionally to ensure you are up to date with our data protection policies and procedures.  By using our website, you are agreeing to be bound by this statement and policy.

If you have any questions about our data protection policy or processes, please read this statement. 

If you still have questions, comments or complaints, please contact us by email at sales@owlpem.com or in writing to Owlpen Manor, Near Uley, Gloucestershire, GL11 5BZ.

 

How we collect information from you?

We obtain information from you when you use our website, for example, when you contact us or make a booking with us.  We also collect anonymous information about your visit to our website.

 

What information is being collected?

The information we collect about you might include any of the following: name, address, email address and/or phone numbers.

We may also, with your express consent, use photos and other images from events held at Owlpen for marketing and promotional purposes. 

We do not collect and store debit/credit card or bank account information.

 

Why is it being collected?

We collect information in order to process your bookings with us, to respond to enquiries and to provide you with information about our products, services and/or offers from time to time (where you have provided us with consent to do so).

 

Who will it be shared with?

The information we collect form you will be used internally for the purpose(s) referred to above.

We use a third-party service provider called SuperControl (SuperControl Ltd.) to process our online bookings.  You can read SuperControl’s privacy statement to understand how they process the information you supply when you complete an online booking. 

 

Information Security

We take appropriate measures to safeguard the information we hold from unauthorised access or improper use. Our database is stored in a secure, password protected location and based within the EU. Only users authorised by us have access to this data.

 

Information Integrity

We take all reasonable measures to ensure that the information we hold is accurate. In particular we use reliable collection methods and destroy or convert to an anonymous form, any out-of-date data. Individuals may request details of all personal information held by us so as to contest inaccurate or incomplete data, verify the information and have it corrected as appropriate.

 

Cookies

A cookie is a simple text file that is stored on your computer or mobile device by a website’s server and only that server will be able to retrieve or read the contents of that cookie. Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier and the site name and some digits and numbers. It allows a website to remember things like your preferences or what’s in your shopping basket.

First-party cookies (cookies set by this website)

These are cookies set by this website. Some are necessary to the functionality of the site, others provide anonymous usage information to us that we analyse to monitor and improve the site. These first-party cookies do not store or collect any personal information or anything that make you personally identifiable to us.

 

Cookies necessary for our website to function properly:

$_COOKIE['has_js'] –This cookie checks for the presence and functionality of JavaScript and is necessary for this website to function properly.  The cookie is deleted when you close your internet browser.

Browser Session Cookie –  This cookie creates a session everything you visit the page and is essential for the running of the site. The cookie is deleted when you close your internet browser.

 

Cookies for measuring website usage

Google Analytics cookies

These cookies record anonymous information on how many people are using this website and how they move around the site once they've arrived. Google's privacy policy

Cookies:

_utma - This cookie is typically written to the browser upon the first visit to your site from that web browser.   This cookie is used to determine unique visitors to your site and it is updated with each page view. Additionally, this cookie is provided with a unique ID that Google Analytics uses to ensure both the validity and accessibility of the cookie as an extra security measure.

_utmb &  _utmc - This cookie is used to establish and continue a user session with your site. Each time a user visits a different page on your site, this cookie is updated to expire in 30 minutes, thus continuing a single session for as long as user activity continues within 30-minute intervals. This cookie expires when a user pauses on a page on your site for longer than 30 minutes.

_utmz - This cookie stores the type of referral used by the visitor to reach your site, whether via a direct method, a referring link, a website search, or a campaign such as an ad or an email link. It is used to calculate search engine traffic, ad campaigns and page navigation within your own site. The cookie is updated with each page view to your site.

_utmv &  _utmd - This cookie is used by Website Optimizer and stores the variation this visitor is assigned to for each experiment, so the visitor has a consistent experience on your site.  See the Website Optimizer Help Center for more information.

 

Duration of cookies:

_utma expires two years after your last visit to this site

_utmb expires 30 minutes after your visit, or after 30 minutes of inactivity

_utmc expires at the end of a session (when you close your browser)

_utmz expires six months after it was last set

_utmv (not set) expires immediately

_utmd (not set) expires immediately

 

Third-party cookies (cookies set by other sites)

SuperControl

Read SuperControl’s cookie policy to learn more about cookies used by them when you book your stay online.

 

How to access and control your data

To see what information we hold, you can contact us.  Individuals may request details of all personal information held by us so as to contest inaccurate or incomplete data, verify the information and have it corrected as appropriate.

 

How long we keep your information?

We will keep information you give us only for as long as it is necessary.

If you have given consent for us to process your information for the purpose of providing you with information about our services, products and/or offers we will retain your information until you withdraw your consent.

All other information we collect from you will be retained for a period of up to two years from your last booking or contact with us.  If you would like to request a deletion sooner than this period please contact us.